Terms & Conditions

  1. Greater Cairo and Alex shipments are delivered within 48 hours following the pickup date, taking into consideration the weekends and public holidays.
  2. Rest of Egypt cities shipments are delivered within 96 hours following the pickup date, taking into consideration the weekends and public holidays.
  3. Italian Express holds the right to outsource its delivery business to other service providers while still remaining the customer interface and held responsible for these outsourced shipments.
  4. In case a shipment was rejected by a consignee and the consignee refused to pay the delivery fees, the fees are to be paid by the shipper.
  5. In case the shipper cancelled a shipment that was already picked up by Italian Express -even at a Italian Express branch – the shipper is due to pay 50% of the delivery fees of the subject shipment.
  6. Cash Settlements and Returns are delivered to the shipper in person or anyone that was delegated by the shipper. Cash Settlements have to be well-counted and revised before leaving a Italian Express branch or before Italian Express runner leaves the shipper location.
  7. Delay in deliveries is not Italian Express liability as long as the reason behind that delay is against Italian Express will or falls out of its control.
  8. Italian Express is non operational during Fridays, Public Holidays and publicly agreed bridges.
  9. Italian Express is not held liable for the quality of the shipped products and its compatibility to the consignee requirements. Disputes related to such cases belong solely to the shipper and consignee and Italian Express has nothing to do with it.
  10. Italian Express will not be held responsible for damaged/replaced/exchanged shipments components if its is flagged “Allowed to be Opened” for the consignee.
  11. In case a shipment was opened while it was not allowed to, Italian Express will not compensate the shipper with the shipment value, it will only compensate him/her with EGP 50.
  12. In case the shipper flagged a shipment with “Allowed to be Opened”, shipper has to clearly state the components different prices on it and on the job order or else it will be considered as “Not Allowed to be Opened”. In case the consignee refused to receive it and pay for the fees, Italian Express will not revert back to the shipper and he/she will pay the shipping fees. Please note that the maximum shipment components are 5.
  13. In case of a complaint, please contact the Call Center or send an email to italianexpress06@gmail.com
  14. Italian Express has the right to review and alter the Terms & Conditions from time to time without prior notice.